Store Policy

TERMS & CONDITIONS

Welcome to COCO APPROVED.

 

​Section A

By visiting our site, you are opted into using our “Service” and agree to accept our terms and conditions. Our terms and conditions apply to everyone using the site, users who are browsers, vendors, customers, merchants, or contributors of content, which together with our privacy policy govern our relationship with you in relation to this website. If you can not agree with our terms and conditions, please do not use our website. When referenced with “we”, “us”, ”our”, ”COCO APPROVED” or any similar terms in this document are refer to COCO APPROVED. When referenced with ‘you’, it refers to the user of our website.

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Please review these terms and conditions carefully before opting into using our service. New features or updates added to the website will automatically be subject to our terms and conditions. We reserve the right to update or edit any part of these document, please check this page regularly for any changes. By continuing using the website after any changes are altered you automatically accept those changes.

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1.1 

Products sold on this website may not be used for any illegal purpose. While using our service, you may not violate any laws with your legal judgements (including but not limited to copyright laws).

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1.2

No virus, bugs or any computer coding which may damage the website are to be used while on the website. 

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2.1 

We reserve the right to refuse service to anyone for any reason at any time.

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2.2

Any other informations but credit card infos are not encrypted transferring through the website. Credit card information is always encrypted during transfer over networks.

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3.1

In an unusual event where information are not accurate, complete or up to date, we will not take any responsible. Please make an enquiry with us if you are unsure bout anything. Any reliance on the material on this site is at your own risk.

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3.2

The site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

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4.1

Prices for our products are subject to change without notice.

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4.2

We reserve the right at any time to modify or discontinue the Service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

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5.1

On the website we have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

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5.2

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

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5.3

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

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6.1

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

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6.2

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

 

7.1

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

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7.2

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

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7.3

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

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7.4

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

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8.1

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

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8.2

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

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9.1

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

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9.2

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

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9.3

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

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10.1

Your submission of personal information through the store is governed by our Privacy Policy. 

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11.1

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

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12.1

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

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13.1

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

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13.2

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

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13.3

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

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14.1

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

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15.1

Questions about the Terms of Service should be sent to us at info@cocoapproved.com

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​Section B

 

直收／寄賣服務 Consignment/Buyout

透過我們Whatsapp／Instagram上傳商品的照片和詳情資料後，我們會按照您遞交的資料，於3個工作日內為您提供報價。如果您想同時獲得收購和寄賣的價錢，請在描述中申明。商品一經出售並完成交易後，我們會將報價時最後雙方同意的金額轉帳給您。 

Send us the details and item photo via WhatsApp or Instagram, and we will reach out within 3 working days for quotation. If you would like to have both consignment and buyout quotation, please let us know in advance. Once the item is sold and the transaction is fully completed, we will transfer the agreed amount to you.

 

寄賣手續費 Consignment Fee

寄賣品報價價錢 (單件計) Consignment Quotation (Per Item)	手續費 Fee
HKD$5000 - $60,000	10%
HKD$60,001 - $100,000	9%
HKD$100,001 - $150,000	8%
HKD$150,000以上 Above	7%

*寄賣品的報價價錢為HKD$5000以下，我們向您報價的價錢是您將會實際收到的金額，並沒有其他額外收費。

*我們多數以一個價錢範圍建議報價，並會先以高位出售。如有客人有興趣購買，這價錢範圍讓我們有空間決定最後出售價格。如果你希望報價是指定價格而非價錢範圍，請於收取寄賣品前提出。

* For consignment item priced under HKD$5000, the quoted price will be the final sum consignee will receive after the item has been successfully sold.

*The quotation will be usually given within a range, the higher price will be listed first. We will have the right to decide the final selling price within the quoted range. If consignee would like to have an exact amount of quotation instead of a price range, please let us know before collection.

 

收袋途徑 Consign Item Collection

1）SF順豐 SF Shipping      2）親臨門市 To Store      3）上門收袋 Home Collection(only in Hong Kong)

* 上門收袋服務的最低寄賣總額為HKD20,000。

* 收袋同時會附上簡單手寫收據，1個工作天內會發出正式寄賣收據。

* 全套配件包括盒、塵袋、(卡)、專門店收據。其他配件例如紙袋、絲帶則可以自己保管，我們不會將其作寄賣配件而保管。

*For consignment item sum over HKD$20,000, we offer free to door service collection. Home Collection is only available within HK

*Consignee can also visit our office or arrange SF delivery to us (For consignment items sum over $10000 we cover SF postage fees).

*Upon collection, handwritten simple receipt will be provided. Official consignment invoice will be issued within 1 working days in normal circumstance.

* Full Set includes box, dust bag, (card) & (receipt). Other accessories such as brand paper bag or ribbon, are not included and we will not keep them with consign item.

 

其他條款及細則 Other T&C

• 我們的寄賣期最少限期是為5週（從收到商品當日起計算）。如果您想在寄賣期之前取回您的寄賣品，我們將收取每件商品報價價錢的5%（如商品報價價錢是HKD$17000以下，仍需支付HKD$850）作手續費以支付我們的支出，例如商品驗證和商品拍攝。
• 5週寄賣期後如想取回並沒有任何收費，請在取回前48小時預先通知我們。
• 寄賣品將按照我們收取商品的次序上架。在正常情況下，寄賣品將於3-5個工作日內上架。
• 寄賣品會通過下列程序進行上架： 1）一般檢查       2）3步認證        3）商品拍攝       4）上架
• 如果寄賣品的狀態與您所描述的有不同或有輕微瑕疵未有描述，我們將在第一次檢查後通知您。請注意，這可能會對先前的報價有影響。
• 如果寄賣品驗出是贗品，我們將收取HKD$850的手續費以支付我們的支出，例如商品驗證和商品拍攝。
• 寄賣品售出後將會通知您，以進行轉帳手續。請允許1個工作日進行銀行轉帳。
• 如希望將寄賣品減價出售，可以聯絡我們商討新售價，並允許重新寄賣品拍攝和2週促銷活動。

 

• The minimum consignment period is five weeks. For early collection of consignment items, there will be a fee of 5% per item with the minimum of $850. This is to cover our provided services such as collection, studio photo, authentication, etc...
• After the five weeks, consignee can take back their items free of charge. Please give a 2-day notice before taking back your consign item(s).
• In normal circumstances, a consignment item will be uploaded to the website, social media marketing platforms (IG, FB, etc...) between 3-5 working days.
• If consignment item is proven unoriginal, there will be a fee of $850 to cover our authentication fee.
• Once the consignment item is sold we will contact consignee for bank account details to proceed with the transfer. Please allow at least 1 working day for bank transfer procedure.
• In normal circumstances, buyers can pay a 10% non-refundable deposit to secure the item for 7 days. When an item is on hold, it will be marked down from our website, consignee will be contacted once the item has been fully paid and successfully sold.
• Consignee can anytime suggest to adjust the price to encourage for a quick sale. We will retake item photo and re-market the item (at least 2 weeks promotion period). 

 

收到寄賣品後，您將被視為默認同意我們的寄賣條款和細則。我們有需要作出寄賣條款和細則修訂時會更新在www.cocoapproved.com/pages/store-policy，將不另作個別通知，寄賣客人亦被視為默認同意新的修訂寄賣條款和細則。如有任何爭議，本公司保留最終決定權。

You are agreed to the Terms and Privacy Policy upon consign/buyout item(s) collection. There may be amendments of the Terms and Privacy Policy and will be updated on  www.cocoapproved.com/pages/store-policy. There will be no individual notification on the amendment and current consignee will be automatically agreed to new Terms and Privacy Policy. In the event of any dispute, Coco Approved reserves the right of final decision.

非常感謝您考慮我們。

Thank you for considering our service.

 

Coco Approved