SHIPPING

Coco Approved Official aims to dispatch your items within the same business day of your order, but in unusual circumstances or busy periods, your order will be dispatched within next working day. In an unusual circumstances where we fail to dispatch your item within the stated time frame, Coco Approved Official will not accept any liability for it. 

We offer free worldwide deliveries. Delivery timeframe varies depending where you are located around the world. Usually it will be within 3-6 working days for Europe and North America region, and 2-5 working days for Asia region. A tracking number will be provided upon delivery of you item. We reserve the right to withdraw Channel Islands and some International Deliveries at any time. Coco Approved Official will not be liable for any local customs import duty, the recipient is responsible for paying the duty. However, prior to purchase, we would be happy to give advise on customs. Please contact cocoapprovedstudio@gmail.com or shoot us a message on Instagram for consultation.

If delivery shows no update within the timeframe, please contact cocoapprovedstudio@gmail.com as soon as possible to receive an update. In an unusual event where parcel is not delivered, please contact cocoapprovedstudio@gmail.com and allow 40 days for delivery company to investigate. 

RETURNS AND REFUNDS

Although all item posted are described as detailed as possible by our team at Coco Approved Official, but if there are any doubts or question regarding the item you want to purchase, buyers are responsible to email for enquiries. 

All sales are final and are strictly non-refundable. Returns will only be permitted when an item is proven  to be incorrectly described or presents unsatisfactory quality. Items are only considered incorrectly listed within the bounds of good sense (for instance, if the presence of one scratch is mentioned in the description and there turns out to be a minor second scratch, return will not be permitted). In most cases, cost of return postage will be coved by buyer unless the item is of defect. Each item posted will be attached with a company tag, once the tag is removed, the item is no longer refundable. After 14 days from shipping date, the item item is no longer refundable. Item must be returned unworn, unused, and not damaged in any way. If it is suspected that a buyer has used or worn an item, then the refund may be refused and the item returned to the buyer. All returned item must be packed in exact condition as they were sent to buyer and item should be delivered with first class delivery or the equivalent in your country and be fully insured. Prove of postage should be provided upon delivery. 

Coco Approved Official is not liable or be responsible for returned items being lost or damaged in the post.